Clear, fair, and transparent guidelines governing course withdrawals, refund eligibility criteria, payment failure assistance, and reimbursement timelines.
Welcome to Petcix Academy, an educational and vocational training platform associated with Petcix Pet Services and Gram Tarakki Foundation.
By enrolling in a course or making a payment through our website, you acknowledge that you have read and understood this policy.
Students who wish to cancel their enrollment must submit a cancellation request using the official contact details provided at the end of this policy.
The request should include:
Assessment Process: Cancellation requests will be reviewed by the Academy. Approval of a cancellation does not automatically guarantee a refund; refund eligibility will be determined according to this policy, the terms communicated before payment, and applicable law.
Students who wish to withdraw from a course may request a refund by contacting the Academy.
Refund eligibility may depend on factors such as:
The Academy will communicate the applicable refund conditions before accepting payment. Requests will be assessed fairly and in accordance with the stated conditions and applicable consumer protection laws.
Students who request cancellation before their course begins may be eligible for a refund, subject to the refund terms communicated at the time of enrollment.
Where a course-specific cancellation deadline or reasonable administrative deduction applies, it must be clearly disclosed to the student before payment.
Early Notice Advisory: Students should submit cancellation requests as early as possible before batch orientation to allow sufficient time for administrative processing and review.
Refund requests submitted after training has commenced will be assessed based on the applicable course refund terms, the services already provided, and the circumstances of the request.
The Academy may consider attendance, completed training sessions, access to course materials, and other relevant factors when assessing eligibility.
Any deductions or restrictions must be consistent with the conditions disclosed before payment and applicable law.
If Petcix Academy cancels a course or is unable to deliver the enrolled program, the Academy will notify affected students and explain the available options.
Depending on the circumstances, students may be offered:
Prompt return of course fees paid.
Seamless transfer to another batch, subject to student agreement.
Participation in the next upcoming schedule, subject to student agreement.
Where a refund is legally or contractually due, it will be processed in accordance with the applicable requirements. Students will not be required to accept a replacement course instead of a refund where they are legally entitled to a refund.
If a payment fails, is deducted from a student's bank account without successful enrollment, or appears to have been charged more than once, the student should contact the Academy immediately with the relevant transaction reference.
The Academy will verify the payment status with the relevant payment provider and assist with resolving the issue.
Where a duplicate payment or an unsuccessful transaction is confirmed as refundable, the refund will be initiated through the appropriate payment channel or handled according to the payment provider's procedures. Banking and payment-provider processing times may vary.
Credential Security Warning: Students should never share their UPI PIN, OTP, banking password, or other confidential payment credentials when reporting a payment issue.
The time taken for the amount to appear in the student's account may depend on the bank, card issuer, UPI service, or payment provider.
If the refund has been initiated but has not been received within the expected period, students should contact the Academy with their payment reference so that the status can be checked.
Any fee or charge described as non-refundable must be clearly identified and disclosed to the student before payment.
Such a condition will apply only to the extent permitted by applicable law and will not override a student's statutory refund rights.
Transparency Guarantee: The Academy will not impose undisclosed cancellation charges or deductions.
For courses paid for in installments, the Academy will assess cancellation and refund requests according to the applicable course terms and the amount paid at the time of cancellation.
Students should contact the Academy for clarification about any outstanding installments, amounts already paid, or applicable refund calculations.
Cancellation of enrollment does not automatically cancel any separate payment obligation that remains legally enforceable under the agreed course terms.
Approved refunds will generally be returned through the original payment method wherever feasible.
If the original payment method cannot be used, the Academy may request appropriate information to arrange an alternative refund method, subject to verification and applicable law.
Students must ensure that the payment information they provide for verification is accurate.
To submit a cancellation or refund request, contact Petcix Academy using the details below.
Please use the subject line: “Cancellation and Refund Request”
And include the following information in your email message:
The Academy may request additional information reasonably necessary to verify the enrollment or transaction. We will review the request and communicate the decision and any applicable next steps.
Petcix Academy may update this policy to reflect changes in its courses, payment processes, operational procedures, or applicable law.
The latest version will be published on our website with the revised “Last Updated” date.
Any changes affecting existing enrollments will be handled in accordance with applicable law and the terms governing the relevant enrollment.
For cancellation requests, refund inquiries, or payment-related concerns, please contact us through our official channels.
Petcix Academy aims to handle cancellation and refund requests fairly, transparently, and in accordance with its published course terms and applicable law.
Petcix Academy
Gram Tarakki Foundation
Kolkata, West Bengal, India
Please retain your enrollment confirmation and payment reference until your request has been resolved. Petcix Academy aims to handle cancellation and refund requests fairly, transparently, and in accordance with its published course terms and applicable law.
Have questions regarding an enrollment refund or fee adjustment? Reach our desk directly.